ITReport One-minute Whitepaper: 5 Arguments to Justify Your Identity Spend Secure infrastructure is vital to protect any company’s plans for revenue generation and business expansion, but competing priorities make the...
Archive - June 2021
wpAdminSpotlight on the Supervisor
How to better manage teams of remote contact center agents Even before the pandemic, warehouse-sized call centers were already on their way out. A 2019 Deloitte survey found that 34% of contact centers already had...
Transforming the manufacturing value chain with APIs
How Airbus, Univar, and ABB have digitally transformed with an API strategy Manufacturers have significantly improved value chain performance over the past 20 years, boosting industry productivity by 47%. However...
What your employees need to keep your customers happy
In the past, organizations saw customer service as its own separate entity. If contact center agents treated customers well, they reasoned customer satisfaction would go up. But if you looked at the highest-performing...
Digitizing Airbus’ global supply chain through APIs
An Airbus A380 is made up of 7 million different pieces with each piece coming from different parts of the world including Germany, Spain, UK, and France. Assembling the final plane requires support from various IT and...
How Pfizer built an application network to accelerate innovation
Life sciences companies are facing increasing pressure to provide new products to market faster than ever before while adhering to the growing number of safety and regulatory needs. Pfizer, one of the world’s...
Les secrets d’une API efficace
Bonnes pratiques en matière d’API Toutes les APIs ne naissent pas égales. Une API efficace encourage les développeurs à l’utiliser et à la partager, créant un cycle vertueux au sein duquel chaque...
L’essentiel de la stratégie de développement des APIs
Guide pratique pour réussir dans l’économie des APIs Alors que les organisations sont les témoins des réussites des géants de l’économie des APIs comme Google, Amazon, Stripe et Twilio, les entreprises et...
Bonnes pratiques en matières de microservices
Jeter les bases d’une innovation continueLe monde des affaires d’aujourd’hui est extrêmement concurrentiel. Aucune entreprise, quelle que soit sa taille ou son secteur, n’est à l’abri de...
How APIs power digital transformation for energy and utilities
Transforming energy and utilities Energy and utilities providers face more uncertainty than ever before as they grapple with price volatility, geopolitical and regulatory instability, newly viable technologies, and...