Overview Content syndication programs don’t have to be plagued by poor lead quality. At EIMS we’ve been refining our approach to content syndication for over a decade, and are excited to share our best practice. About...
Archive - August 2021
wpAdminMoments that matter: Critical Touchpoints that make or break the Customer Experience
“IT TAKES 12 POSITIVE MOMENTS OF TRUTH TO COUNTER ONE FAILED MOMENT.” ‘Moments of truth’ are make-or-break instances along a customer’s journey that present a decision point. If executed well...
Moments that matter in Banking
‘Moments of truth’ are make-or-break instances along a customer’s journey that present a decision point. If executed well, the customer continues on their journey doing business with the brand; if executed poorly, it’s...
What is Customer Communications Management (CCM)?
One platform. Unlimited channels.
Centralized management of customer communications to improve the creation, delivery, storage and retrieval of customer communications across a variety of channels.
Personalizing Customer Communications at DBS
How DBS Bank is prioritizing ‘Humanistic Banking’ in the wake of the COVID crisis Digital transformation has changed the world of communications. The new reality due to COVID-19 has further amplified the...
A Practical Guide to Getting Started with Customer Journey Orchestration
There’s an alphabet soup of terms that have emerged in the customer journey mapping arena. As if the concept of customer journey mapping itself wasn’t confusing enough because people define and execute it...
Moments that matter in Insurance and Healthcare
‘Moments of truth’ are make-or-break instances along a customer’s journey that present a decision point. If executed well, the customer continues on their journey doing business with the brand; if executed poorly...
The Dark Side of EDR. Are You prepared?
ITReport The Dark Side of EDR. Are You prepared? Endpoint Detection and Response (EDR) platforms have received incredible attention as the solution to detect threats in your environment. But does this platform live up...
How to Choose an E-Signature Solution
The benefits of e-signature technology are far reaching. Today, e-signature technology is used around the globe in nearly every industry and department. But not all e-signature providers are created equal—and not all...
The Ultimate Guide to Payroll Compliance
The Ultimate Guide to Payroll Compliance Compliance is one of the top challenges facing any payroll and HR department. It’s up to you to ensure that all personnel business practices follow current laws and that you are...