CX Trends 2022 Australia and New Zealand CX Trends 2022 Australia and New Zealand February 16 at 1:30pm AEDT High-performing companies drive growth with customer service—we’ll show you how. We took data from over 97,000...
Archive - January 2022
arindamSenThe Business Value of the Adobe Commerce Cloud
ITReport The Business Value of the Adobe Commerce Cloud IDC interviewed organizations that have established ecommerce operations on Adobe Commerce Cloud, powered by Magento Commerce. These Adobe...
5 Ways Cisos Derive Value From Hacker-Powered Security
Most security leaders agree that cybersecurity must be measurable and outcome-driven. Of course, the challenge is that ROI isn’t always a direct financial return. For instance, a given tool might mitigate various levels...
Orchestrer, mesurer et maîtriser la réussite de votre expérience cross-canal
ITReport Orchestrer, mesurer et maîtriser la réussite de votre expérience cross-canal Lorsque vous emmenez votre voiture en réparation, vous n’avez pas forcément envie que le mécanicien vous explique tout en détail...
Demystifying workflow
Making process make sense No one needs a definition for bottleneck. You see them all the time at work: the spots where everything gets bogged down. You may not fully understand workflow, but you certainly know when it...
Digital transformation’s unsung but essential ingredient: Process Governance
Process governance can function as the “mission control” center for big, complex, and strategically vital digital transformations designed to help companies reimagine their futures, automate their operations, and...
ITReport Grow Your Refi Business: 5 Proven Tactics to Win New Clients with Digital Marketing Using digital marketing tactics allows you to capture more leads, and with more leads come more...
Neuausrichtung der Customer Experience bei Finanzdienstleistungsunternehmen
Unternehmen in der Finanzdienstleistungsbranche stehen unter dem Druck, sich digital wandeln zu müssen – durch Kund:innen, Mitarbeitenden, Wettbewerbern und Regulierungsbehörden. Die digitale Transformation ist zwar...
Recalibrating the Customer Experience in Financial Services
Organizations in the financial services industry are under pressure to digitally transform — from customers, employees, competitors, and regulatory forces. While digital transformation is nothing new — it’s been front...
Securosis Report: Network Operations and Security Professionals’ Guide to Managing Public Cloud Journeys
ITReport Securosis Report: Network Operations and Security Professionals’ Guide to Managing Public Cloud Journeys Your cloud journey is unique, but a new guide shows there are common patterns that steer you to the best...