ITReport Routage Omnicanal CXone Donnez aux clients leur première expérience numérique – comme ils veulent, quand ils veulent Donnez à vos agents les moyens de créer des interactions extraordinaires avec les clients sur...
Archive - April 2022
arindamSenReturn on Outsourcing
ITReport Return on Outsourcing Where is the ROI from your outsourcing? Looking for an experienced, flexible partner adept at creating and managing your CX operations? And who can help you stabilize long-term growth as...
7 trainable soft skills for outstanding agents
ITReport 7 trainable soft skills for outstanding agents Cartoons from your childhood are memorable too. After all, they were your gold standard of entertainment. Your workforce should be the same, only the gold standard...
Innovationsleitfaden für das digitale Contact Center
ITReport Innovationsleitfaden für das digitale Contact Center Contact Center setzen zunehmend digitale Kanäle der ersten Generation wie E-Mail und Web-Chatein –darunter auch Video-Chat undCo-Browsing. Einhergehend mit...
Construire une meilleure expérience client. Et tisser des liens plus étroits
ITReport Construire une meilleure expérience client. Et tisser des liens plus étroits CXone accompagne les organisations de toute taille dans leur transformation digitale et constitue un avantage concurrentiel à...
How Aras Uses DevOps to Optimize Internal Development
ITReport How Aras Uses DevOps to Optimize Internal Development Aras has embraced a DevOps culture to adopt a rapid release cadence for Aras Innovator. Aras Enterprise SaaS subscribers can use the Aras DevOps framework...
Aras Enterprise SaaS, Fully Configurable SaaS on the Cloud
ITReport Aras Enterprise SaaS, Fully Configurable SaaS on the Cloud CIMdata’s latest commentary “Aras Enterprise SaaS-Fully Configurable SaaS on the Cloud”, provides their viewpoint on Aras Enterprise SaaS. Find out why...
Modern Customer Retention: What You Need to Know
ITReport Modern Customer Retention: What You Need to Know In today’s ever-changing retail landscape, loyal, repeat shoppers are essential to a brand’s long-term success. Retailers who tap into the power of zero- and...
Building Sustainability into the Modern Business Landscape
The modern business landscape requires a new focus on climate responsibilities. In this eBook, we’ll explore the modern business landscape and how responsible companies are taking action to increase business...
Transform Legal Approvals from a Contract Bottleneck to a Business Catalyst
The longer it takes to sign a contract, the longer it takes to receive revenue from the deal. Modern legal professionals juggle an incredibly wide range of responsibilities and don’t have the resources to commit to...