Today’s mortgage servicers must embrace digital technologies to remain competitive. Leveraging an omnichannel contact center with advanced analytics is a huge step toward digital transformation and the sort of...
Archive - April 2022
arindamSenThe Innovator’s Guide to the Digital-first Contact Center
Contact center adoption and support for first-generation digital channels such as Email and Web Chat, including video chat and co-browsing, is growing very rapidly. Mobile Apps, while tightly tied to mainstream adoption...
Next-Gen Cloud Contact Centers for dummies
The world around us has changed a lot since the COVID-19 pandemic. The customer experience has been completely redefined, and although many services have become “touchless” in our post-pandemic world, touchless does not...
Enhancing Teams with Enterprise-Grade Telephony
RingCentral Cloud PBX for Microsoft Teams Enterprises looking to optimize their Microsoft Teams investment can leverage RingCentral Cloud PBX for Microsoft Teams to provide the enterprise-grade cloud PBX system their...
Evaluating Enterprise Telephony for Microsoft Teams
While Teams includes several collaboration essentials, telephony isn’t one of them. Tools like team messaging and video conferencing are readily available, but Teams requires a separate solution to enable workers to...
What your business needs for a hybrid and remote-first workplace
Remote and hybrid work are here to stay, and employees will want to work their way—in the office, at home, and anywhere. How do leaders support this new style of work? Give workers the flexibility to choose how they...
2021 Endpoints Threats Trends — Cyber security threat trends: phishing, crypto top the list
ITReport 2021 Endpoints Threats Trends — Cyber security threat trends: phishing, crypto top the list In 2020, cyber criminals launched four types of endpoint threats responsible for 10X more than all others:...
Building Sustainability into the Modern Business Landscape
Reducing waste and emissions with powerful digital workflows 2020 and 2021 will be remembered as a period when the world’s organisations made dramatic operational shifts at rapid speed. Businesses made fast adjustments...
How to Choose an E-Signature Solution
5 factors to consider The benefits of e-signature technology are far-reaching. Today, e-signature technology is used around the globe in nearly every industry and department. But not all e-signature providers are...
Digital Trends for Legal Teams
Improving efficiency and remote flexibility across contract workflows Organisations all over the globe rely on legal resources to manage a majority of contracting responsibilities. To keep up with the demand, in-house...