An IT executive’s guide to automation
Download this interactive ebook that explains why IT executives need to consider automation a long-term strategy and not just a tool.
Archive - March 2023
arindamSenO fim dos dispositivos de hardware para rede — porque a hora de se libertar é agora
ITReport O fim dos dispositivos de hardware para rede — porque a hora de se libertar é agora Muitas redes corporativas ainda usam dispositivos de hardware para definir perímetro, impor políticas e rotear o tráfego...
Disjointed Experiences cost Insurers Members and Money
Disjointed Experiences cost Insurers Members and Money The Bleak Reality of Member Experience with US Health Insurers. Improving customer experience (CX) makes business sense. Customer-obsessed companies grow revenue...
Smart Communications Study: Customer Conversations in APAC
Smart Communications Study: Customer Conversations in APAC While customer expectations had already been steadily increasing, the uncertainty caused by COVID-19 heightened the need for more effective communications. As...
Hyper-Personalization in Claims
Hyper-Personalization in Claims Streamlining processes to build loyalty and trust If customer expectations were high before 2020, then today they are stratospheric. Increased exposure to digital services and the...
Navigating Disruption in Insurance
Navigating Disruption in Insurance How 4 macro trends are leading Insurers to transform their claims experiences into digital-first, customer-centric engagements Dynamic external influences including environmental...
Empathy at Scale at the Pace of Digital in Financial Services
Empathy at Scale at the Pace of Digital in Financial Services The financial industry, in particularly the banking industry, continues to evolve to meet the challenges of customers who have become more accustomed to...
Shaping Customer Conversations in 2023: How Pure Cloud Solutions will Improve Agility, Scalability and Profitability in an Era of Change
Shaping Customer Conversations in 2023: How Pure Cloud Solutions will Improve Agility, Scalability and Profitability in an Era of Change If we’ve learned anything over the past several years, it’s that the only constant...
5 Benefits of Optimizing the End-to-End Customer Journey
5 Benefits of Optimizing the End-to-End Customer Journey The way enterprises interact with their customers has dramatically changed. Consumers are more comfortable than ever with digital transactions – everything from...
Netzwerkautomatisierung für alle
Netzwerkautomatisierung für alle Die Technologien für Netzwerke und IT-Infrastrukturen haben sich in den letzten Jahren rasant weiterentwickelt, doch das Netzwerkmanagement blieb hinter diesen Entwicklungen zurück...