Faced with the challenges of continuing to run contact centers in an environment decimated by coronavirus, many businesses urgently implemented business continuity plans which involved remote working. As the pandemic...
Archive - April 2023
arindamSenThe Inner Circle Guide to Remote & Hybrid Working Contact Center Solutions
Faced with the challenges of continuing to run contact centers in an environment decimated by coronavirus, many businesses urgently implemented business continuity plans which involved remote working. As the pandemic...
Achieving Personalized Contact Center Experiences
One of the biggest barriers to personalization in the contact center is being able to manage the ever-increasing number of channels being used. Overseeing communications across multiple social sites. live chat...
15 Statistics That Show How Gen Z are Changing Customer Service
Gen Z is on the rise, and just like Millennials before them, their entrance into the market promises a significant shift in the types of services and experiences businesses need to offer to stay relevant. Download this...
Empowering Utility Suppliers
ITReport Empowering Utility Suppliers To Better Support Agents and Consumers Amid Disruption The utilities industry is facing one of its most challenging periods yet. Economic conditions have put the sector on the front...
Breaking Down Predictable Pipeline
How marketing and sales can align to drive real, measurable and predictable results It takes the effort of an entire organisation to achieve quarterly revenue targets, but achieving those targets consistently to ensure...
2023 Digital Engagement Benchmarks
How webinars and content experiences performed in 2022 and what marketers can look forward to in 2023 B2B buying, marketing and selling has never been more complex. In fact, Forrester’s latest research on B2B buying...
Cyber-resilienza e prestazioni degli utenti finali
ITReport Cyber-resilienza e prestazioni degli utenti finali la cyber-resilienza è un requisito essenziale per qualsiasi azienda. Ora che gli utenti lavorano da qualsiasi luogo, le organizzazioni devono gestire...
¿Está pensando en diseñar un lugar de trabajo híbrido con lo mejor de ambos mundos?
ITReport ¿Está pensando en diseñar un lugar de trabajo híbrido con lo mejor de ambos mundos? El ritmo de la transformación digital nunca ha sido tan rápido, y donde más se nota ese cambio es en el lugar de trabajo. Para...
Transformar la experiencia de los empleados en un mundo laboral híbrido
ITReport Transformar la experiencia de los empleados en un mundo laboral híbrido Cómo un único proveedor de PC le puede ayudar a avanzar Al satisfacer las expectativas de los empleados en cuanto al teletrabajo, las...