AI has become a sophisticated tool to enhance both agent and customer experiences. Learn the top ways that AI is transforming how businesses deliver customer service in our new ebook.
Archive - February 2024
Aditya Jagtap5 ways AI can transform your customer experience
AI has become a sophisticated tool to enhance both agent and customer experiences. Learn the top ways that AI is transforming how businesses deliver customer service in our new ebook.
An introduction to AI in customer service
Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an introduction to how...
Perché hai bisogno di Confluent
Perché hai bisogno di Confluent Vai oltre Kafka open source Sebbene sia potente, la maggior parte delle aziende non vuole l’onere della gestione di Apache Kafka. Confluent offre un Kafka veramente cloud native con...
arindamSenThe future-ready manufacturer – Unlocking the potential of digital transformation
The future-ready manufacturer – Unlocking the potential of digital transformation A 2023 global survey led by ServiceNow and Dynata found manufacturers have greater opportunities to drive priority outcomes across...
Smart Industry Report: GenAI in Manufacturing
Smart Industry Report: GenAI in Manufacturing Manufacturing executives face multiple supply chain challenges. These include navigating supply chain disruptions, handling labor shortages, and dealing with organizational...
An introduction to AI in customer service
Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an introduction to how...
Customer insights – digital transformation stories for manufacturing
Customer insights – digital transformation stories for manufacturing At ServiceNow’s Knowledge 2023 event, attendees were thrilled by presentations showcasing how our customers are building the future of business...
I 3 principali casi d’uso per lo streaming di dati
I 3 principali casi d’uso per lo streaming di dati Le aziende leader di oggi superano la concorrenza grazie a un migliore accesso e utilizzo dei loro dati più critici. Tuttavia, i silos di dati ostacolano un...
Trasforma le tue pipeline di dati
Trasforma le tue pipeline di dati Poiché nelle aziende moderne l’accesso immediato ai dati è fondamentale per creare un vantaggio competitivo, bisogna pensare al movimento e all’accesso ai dati in modo...