Get insights from CX expert Shep Hyken, who says customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities. You’ll also learn: The importance of a...
Archive - May 2024
Aditya JagtapNext-Gen Cloud Contact Centers For Dummies®, RingCentral 2nd Special Edition
Ready to move your contact center forward for intuitive, personalized customer experiences? Download our Next-Gen Cloud Contact Centers for Dummies guide, which covers: ● The benefits of a next-gen cloud contact center...
Metrigy: Transforming Customer Experience
Having the right strategy in place is essential for better customer experiences. Check out six researched-backed trends that will help you form a successful CX strategy, including: ● Implementing AI-assisted self...
All you need to create great customer experiences
Happy employees make for happy customers. Take the first step to creating a strong customer experience with our latest eBook.
Learn simple and smart ways to improve customer hold times
Being put on hold has become the norm in today’s business environment. To avoid it becoming a frustrating experience for your customers, there are numerous ways to address this issue. Our new eBook tackles this subject...
5 ways AI can transform your customer experience
AI has become a sophisticated tool to enhance both agent and customer experiences. Learn the top ways that AI is transforming how businesses deliver customer service in our new ebook.
Shep Hyken: 2024 Achieving Customer Amazement/State of Customer Service/CX Report
Get insights from CX expert Shep Hyken, who says customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities. You’ll also learn: ● The importance of a...
7 reasons to switch your on-premises PBX to the cloud
Did you know firms using UCaaS make decisions 2.6 times faster than those that haven’t switched to a cloud communication system? A cloud PBX offers incredible advantages over an on premises PBX, including access...
arindamSenパフォーマンスの問題の自動修復による 3 つのメリット
パフォーマンスの問題の自動修復による 3 つのメリット 先進的なインフラストラクチャおよびアプリケーション開発では、年中無休の監視が必要とされ、手作業による修復では処理できない ペースでの調整が求められます。このような環境を効果的に管理するには、自動化が鍵となります。Dynatrace® は、人工知能による IT 運用 (AIOps)...