2024 State of Design & Make Australia summary The State of Design & Make report is a global, annual study for leaders who design and make places, objects, and experiences. It identifies the most pressing drivers...
Archive - August 2024
arindamSenAI and Human Connection: Striking the Perfect Balance in Customer Service
As artificial intelligence (AI) technology weaves itself into the fabric of the customer experience (CX) industry, teams are questioning how to leverage new AI tools in a way that doesn’t eliminate human connection...
Imaging Innovation: Digital Imaging solutions for Limitless Creative Possibilities
Imaging Innovation: Digital Imaging solutions for Limitless Creative Possibilities In the ever-evolving realm of digital imaging, it is imperative for users of the Sony SDK to remain abreast of the latest trends and...
How ACQ Holdings decreased hold times with an AI-powered contact center
ACQ Holdings, LLC, a nationwide lending company, was searching for a powerful, yet cost-efficient contact center solution. With RingCX, their team leveraged AI to lower their average call hold time from 65 seconds to...
AI and Human Connection: Striking the Perfect Balance in Customer Service
As artificial intelligence (AI) technology weaves itself into the fabric of the customer experience (CX) industry, teams are questioning how to leverage new AI tools in a way that doesn’t eliminate human connection...
How ACQ Holdings decreased hold times with an AI-powered contact center
ACQ Holdings, LLC, a nationwide lending company, was searching for a powerful, yet cost-efficient contact center solution. With RingCX, their team leveraged AI to lower their average call hold time from 65 seconds to...
Mitigating Outage Impacts: Continuous Improvement in Incident Management
Mitigating Outage Impacts: Continuous Improvement in Incident Management GigaOm CTO shares tips to prepare for the unexpected and how to achieve operational excellence. The importance of robust incident management has...
Efficient Outage Response: Driving ROI through Incident Management
Efficient Outage Response: Driving ROI through Incident Management Reliability is paramount. Yet tool sprawl and legacy systems amplify operational risks of failure. It is more important than ever for leaders to fortify...
Delivering Customer Excellence When Systems Fail
Delivering Customer Excellence When Systems Fail When incidents occur, customer support and service teams are often your organization’s first line responders. However, lack of visibility into incident status and access...
The Forrester Wave™: Cloud Cost Management and Optimization Solutions, Q3 2024
The Forrester Wave™: Cloud Cost Management and Optimization Solutions, Q3 2024 IBM Cloudability has been named a Leader in The Forrester Wave™ among cloud cost management and optimization (CCMO) solution providers in...