Navigating Disruption with Generative AI Strategies Models for CX are very different than they were even a few years ago. Changes in customer expectations and disruptions in the technology landscape prevent...
Archive - September 2024
arindamSenAgent Churn: Go through it or around it?
Agent Churn: Go through it or around it? Agent churn rates are historically high, and the problem persists no matter what we throw at it — greater schedule flexibility, gamified performance dashboards, and even higher...
Unlock the full potential of Generative AI at work
Unlock the full potential of Generative AI at work There’s no doubt that you will have seen some form of Generative AI, such as ChatGPT or DALL-E. But the potential for Generative AI in the workplace is huge, everything...
The Metrics that Matter: Rethinking How to Measure Customer Loyalty
The Metrics that Matter: Rethinking How to Measure Customer Loyalty Significant investments into AI technology. Mission statements about the importance of customer centricity. Promises to cultivate “happy agents” who...
Precision in Planning: Creating Better Client Outcomes with Personalized, Data-Driven Financial Planning
Request Your Free eBook Now: “Precision in Planning: Creating Better Client Outcomes with Personalized, Data-Driven Financial Planning” Discover how you can enhance your practice with personalized, data...
Shrink your data center footprint and modernize faster
Shrink your data center footprint and modernize faster How HashiCorp helped BT Group reduce application deployment time to 10 minutes BT Group, a British multinational telecommunications company, needed to decide what...
Sunny GadhaveInfrastructure Lifecycle Management
Infrastructure Lifecycle Management The cloud provides an environment where developers can create and deploy applications to cloud infrastructure instantaneously by discovering and using the tools and cloud services...
BT Group Reduces Deployment Time from Days to 10 Minutes with HashiCorp and AWS
BT Group Reduces Deployment Time from Days to 10 Minutes with HashiCorp and AWS AWS Partner HashiCorp provided the comprehensive toolset BT Group needed to move 70 applications from its on-premises data center to AWS...
How Novolex Contains Its Timelines
How Novolex Contains Its Timelines Faster, better planning during turbulent change When restaurants, grocery stores or food suppliers suddenly change their plans, food packaging leader Novolex must be ready to adapt...
IBM Planning Analytics
IBM Planning Analytics Plan cleverly, predict accurately and pivot quickly to drive profitable growth Volatility, uncertainty and risk are long-standing challenges that constantly affect organisations. These challenges...