What is the true business value of AI? The drive to build smarter artificial intelligence (AI) tools has become the new space race. Every organization wants its AI to boldly go where no other AI has gone before. This...
Archive - September 2024
arindamSenPutting CX AI into action: A practical guide
Putting CX AI into action: A practical guide Improve customer satisfaction and loyalty with the right contact center technologies and deployment strategy Smart customer experience (CX) investments can help contact...
Sustainable IT and the aaS hybrid cloud model: A catalyst for transformation
Sustainable IT and the aaS hybrid cloud model: A catalyst for transformation Building data center capacity that lowers IT operating costs while using less energy and generating fewer emissions is a complex task. Yet...
Sustainable IT and the aaS hybrid cloud model: A catalyst for transformation
Sustainable IT and the aaS hybrid cloud model: A catalyst for transformation Building data center capacity that lowers IT operating costs while using less energy and generating fewer emissions is a complex task. Yet...
Hybrid cloud: the secret power that’s driving the success of AI
Hybrid cloud: the secret power that’s driving the success of AI AI holds immense potential for businesses, sparking major innovations and boosting efficiency. But challenges such as data security, scalability...
Hybrid cloud: the secret power that’s driving the success of AI
Hybrid cloud: the secret power that’s driving the success of AI AI holds immense potential for businesses, sparking major innovations and boosting efficiency. But challenges such as data security, scalability...
Hybrid cloud offers the most flexible path to cloud adoption, say technology leaders
Hybrid cloud offers the most flexible path to cloud adoption, say technology leaders For the modern enterprise, there is no one-size-fits-all solution to implementing the right infrastructure. Most organizations deploy...
Creating a virtuous circle with AI and digital experiences
Creating a virtuous circle with AI and digital experiences What your organization needs to know about the relationship between digital customer experiences, knowledge management, data and AI Driven by new tools and...
Customer-led. AI-enhanced.
Customer-led. AI-enhanced. The New Digital Self-Service Landscape According to a recent study, 81% of consumers attempt to self-serve while only 19% want to talk to a human agent. Yet the unfortunate reality is that...
Three transformational hybrid cloud success stories from the real world
Three transformational hybrid cloud success stories from the real world In a world driven by data and powered by AI, business and IT leaders increasingly want the flexibility to connect and operate securely everywhere...