Reinvent the Employee Experience at Every Moment with Now Assist Business leaders agree that AI will increase workforce productivity and efficiency. But how? Read this guide to put AI to work for HR to transform the...
Archive - January 2025
Shruti DharCX TRENDS 1st Edition – Customer service insights in the GenAI era
CX TRENDS 1st Edition – Customer service insights in the GenAI era 44% of customers say their biggest frustration is not being able to reach a live customer service agent quickly. Meanwhile, agents often feel...
The state of AI-powered business transformation in banking
The state of AI-powered business transformation in banking ServiceNow and ThoughtLab surveyed 1,125 executives from around the world to find out how much progress banks are making driving AI-powered business...
arindamSenStreamline customer service experiences with Now Assist
Streamline customer service experiences with Now Assist GenAI’s ability to understand user context and intent, synthesize information, and generate content enables you to automate tedious tasks for customers, agents...
Put AI to Work to Deliver Exceptional Employee Experiences
Put AI to Work to Deliver Exceptional Employee Experiences Organizations are reshaping business operations and unlocking workforce performance with GenAI. In fact, 90% of business leaders believe that these productivity...
Put AI to work to elevate customer experiences
Put AI to work to elevate customer experiences Streamline the customer experience from start to finish with generative AI. GenAI -powered Now Assist makes it easier than ever for customers to self-solve, empowers your...
MediaWatch® Investment Blueprint 2025: The Total Media Report
MediaWatch® Investment Blueprint 2025: The Total Media Report Learn about the dynamics reshaping omnichannel advertising from the brands mastering the art of media orchestration. Backed by mountains of empirical data...
How to Dominate the Market as a Challenger Brand
On-Demand Webinar How to Dominate the Market as a Challenger Brand Watch as industry expert Brett House, SVP of MediaRadar, breaks down award-winning research, key trends and real-world use cases shaping the future of...
Democrática, operativa y de confianza: las tres claves del éxito de la IA
Democrática, operativa y de confianza: las tres claves del éxito de la IA Cómo desbloquear el valor de la IA Las tres claves para implementar con éxito la IA generativa Tanto si ya utiliza la IA generativa para mejorar...
Seis etapas para o sucesso com a IA generativa
Seis etapas para o sucesso com a IA generativa O sucesso da sua inteligência artificial (IA) depende da estratégia e implementação certas para gerar valor comercial real. Siga o caminho comprovado para alcançar...