Legal Operations professionals are continually evaluating new processes and technologies to help their legal departments be more efficient, productive, and secure. One important area of focus is document management –...
Archive - April 2022
arindamSenKnowledge Rocks!
ITReport Knowledge Rocks! When managed properly, knowledge works to surface fast answers to your customers’ needs. Knowledge supports the customer journey at every touchpoint, from research and purchase to support and...
The Power of Emotion in Customer Service
ITReport The Power of Emotion in Customer Service There is a customer-shaped hole in the centre of most customer service processes. Even brands that were doing digital customer service well were often so wrapped up in...
Electrostatic Discharge in Lubrication and Hydraulic Systems and How to Measure Charge Generation
ITReport Electrostatic Discharge in Lubrication and Hydraulic Systems and How to Measure Charge Generation The issue of Electrostatic discharge (ESD) has been a known phenomenon in lubrication and hydraulic systems for...
ON24 Webinar Benchmarks Report
Webinars now play a critical role in engaging audiences throughout the buying journey. Even the use of the term “webinar” seems outdated as companies use webinars to deliver events of every size and type, including:...
Return on Outsourcing
ITReport Return on Outsourcing Plot your growth trajectory by offloading CX operations If you want to grow fast (and not flop), you can’t juggle a hundred responsibilities alone. Thinking your CX is untouchable could...
Smarter self-service helps your customers help themselves
ITReport Smarter self-service helps your customers help themselves Gartner found 70% of customers use self-service channels during their resolution journey. The problem is, only 9% are wholly contained in self-service...
Contact Center-KI: Erklärt durch Popkultur
ITReport Contact Center-KI: Erklärt durch Popkultur Entzaubern Sie die Funktionsweise von KI im Contact Center mithilfe bekannter Beispiele für KI In Hollywood wird KI verherrlicht und nicht immer richtig dargestellt...
Die Macht der Emotionen im Kundenservice
ITReport Die Macht der Emotionen im Kundenservice Im Zentrum der meisten Kundenserviceprozesse gibt es eine Lücke: den Kunden. Sogar Marken, die einen guten digitalen Kundenservice leisten, legen einen so großen Wert...
Interaction Analytics: Tirez des enseignements utiles de vos interactions avec les clients
ITReport Interaction Analytics: Tirez des enseignements utiles de vos interactions avec les clients NICE CXone Interaction Analytics est un outil de reporting et d’analyse omnicanal qui exploite l’intelligence...