Research highlights an emerging trend: Organizations are shifting to private cloud Public-cloud-only is no longer the default strategy for organizations seeking optimal price, performance, security, and control for...
Archive - September 2024
arindamSenWhat is the true business value of AI?
What is the true business value of AI? The drive to build smarter artificial intelligence (AI) tools has become the new space race. Every organization wants its AI to boldly go where no other AI has gone before. This...
Creating a virtuous circle with AI and digital experiences
Creating a virtuous circle with AI and digital experiences What your organization needs to know about the relationship between digital customer experiences, knowledge management, data and AI Driven by new tools and...
Boosting IT Efficiency: Optimizing Workload Placement for Hybrid Cloud
Boosting IT Efficiency: Optimizing Workload Placement for Hybrid Cloud Making the most of your hybrid cloud means choosing the right location for every workload. This can be complex, with factors like performance...
Customer-led. AI-enhanced.
Customer-led. AI-enhanced. The New Digital Self-Service Landscape According to a recent study, 81% of consumers attempt to self-serve while only 19% want to talk to a human agent. Yet the unfortunate reality is that...
Hybrid cloud offers the most flexible path to cloud adoption, say technology leaders
Hybrid cloud offers the most flexible path to cloud adoption, say technology leaders For the modern enterprise, there is no one-size-fits-all solution to implementing the right infrastructure. Most organizations deploy...
Intelligent data management that provides global visibility is key to AI success
Intelligent data management that provides global visibility is key to AI success Today, nearly all innovation begins with data and the insights we derive from it. Data is the fuel for the AI-driven economy. As a result...
Boost your business IQ with multimodel AI
Boost your business IQ with multimodel AI It’s been an exciting couple of years with the latest advances in AI. Of course, we’ve only scratched the surface. And as GenAI capabilities continue to improve, it’s time...
IDC MarketScape: Worldwide Contact Center as a Service Applications Software 2024 Vendor Assessment
IDC MarketScape: Worldwide Contact Center–as-a-Service Applications Software 2024 Vendor Assessment The customer care environment has grown to be an even more integral part of any organization’s contact point with...
Boost your business IQ with multimodel AI
Boost your business IQ with multimodel AI It’s been an exciting couple of years with the latest advances in AI. Of course, we’ve only scratched the surface. And as GenAI capabilities continue to improve, it’s time...