arindamSenChallenges that telecoms should address to differentiate through customer experience
Customers have more reasons than ever to contact their telecom providers. The expansion of services with varying degrees of offers continuously evolve (broadband, TV, mobile, data services, etc.) and so does the number of queries customers have. Examples of the most common questions relate to technical issues, questions about invoices, contract cancellation demands, and adding new options to price plans.
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