For the third edition of our State of IT report, Salesforce surveyed over 4,000 IT decision-makers worldwide to discover:

• Shifting priorities and success metrics in the midst of changing business and customer needs
• How IT departments are evaluating the role of automation and AI and planning their implementation
• The state of application development and integration
• Perspectives on security threats and how to combat them
• Which tactics IT departments are using to address sustainability, ethics, and diversity concerns