The Consumer Duty checklist

Four areas to focus on ahead of the 31st July deadline

Coming into force from 31st July, the Financial Conduct Authority’s (FCA) Consumer Duty represents a paradigm shift in the expectations placed upon financial services firms.

It goes beyond any regulation or guidance we’ve seen before – and while it does pose risks for firms that do not comply, there’s also an opportunity to use it as a driver to truly place customers at the heart of your business.

Download this eBook to understand how to enable and support retail customers to pursue their financial objectives.