IndustryWeek Ask the Expert: Strategies that accelerate productivity and customer satisfaction

Multiple work-related challenges are creating inefficiencies for manufacturing managers and executives, according to a recent research survey conducted by IndustryWeek on behalf of ServiceNow. Respondents said convoluted work processes, paper-based procedures, labor shortages, and other issues are slowing down productivity and their ability to create superior customer experiences. We spoke with Aswin Mannepalli, Head of Manufacturing Marketing at ServiceNow, to understand how manufacturing organizations can overcome these issues to accelerate productivity and customer satisfaction.