AI and Human Connection: Striking the Perfect Balance in Customer Service

As artificial intelligence (AI) technology weaves itself into the fabric of the customer experience (CX) industry, teams are questioning how to leverage new AI tools in a way that doesn’t eliminate human connection altogether.

Hear from RingCentral’s John Finch and CX mastermind Shep Hyken for an intuitive discussion, where you’ll learn:

• Insights illustrating customer and agent perspectives on the rise of AI and what it means for CX teams
• Strategies for how AI tools can enhance the quality and efficiency of agent and customer interactions
• Techniques for integrating AI into customer experiences while maintaining a human touch