The state of AI-powered business transformation in banking

ServiceNow and ThoughtLab surveyed 1,125 executives from around the world to find out how much progress banks are making driving AI-powered business transformation. This survey reveals what the most successful banks, known as “Pacesetters,” are doing differently and provides actionable insights on how to future-proof operations.

Download this report to learn how Pacesetters drive AI and scalable IT platforms, build human experiences and trust, and prepare for an evolving risk and regulatory landscape.