Evaluating Enterprise Telephony for Microsoft Teams

While Teams includes several collaboration essentials, telephony isn’t one of them. Tools like team messaging and video conferencing are readily available, but Teams requires a separate solution to enable workers to make calls in the platform.

This presents some critical issues. Calling is still one of the most popular communication tools used by businesses globally, and its omission as a standard feature in Teams leaves enterprises without a key asset.

Secondly, each user needs connectivity to the public switched telephone network (PSTN), which provides phone lines and minutes.