Global research reveals IT leaders’ early investments in observability improve performance, customer experiences — and the bottom line.

Observability is obviously a good thing. There’s a lot that can go wrong with increasingly complex, hybrid IT systems, and being able to understand and remediate problems is essential. But like exercise, there’s a big range between the occasional brisk walk and running a triathlon. So we set out to answer two questions: What does a strong, high-level observability practice look like, and does it actually deliver meaningful results?