The COVID-19 pandemic has transformed how and where we work. Businesses have had to respond quickly to adapt to remote workforces, virtual interactions and digital interchanges. To understand how digital document processes are supporting business resilience for financial service firms during the pandemic, Adobe recently commissioned Forrester Consulting to conduct a global survey, “How Digital Document Processes Are Shifting From Best Practice To Business Necessity”.

The research found that having digital document processes was critical to sustaining efficient operations, providing improved levels of service, and ensuring streamlined processes for both customers and employees. Digitizing document processes are a top priority for financial services firms – with 68% considering them essential – making is a business necessity for years to come.